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Return & Refund

Complete your return form and pack it with your return item(s) in the original package, if possible. On the back of your return form follow the instructions given in your parcel. You have 30 days to return full priced and 14 days to return sale items.

Refunds can take up to 10 days, depending on your payment provider.

We can only offer an exchange or return if you return the full gift set. For example, if you have purchased a gift set containing a bracelet and a charm, and would like to exchange the bracelet for a different size, you still need to return the whole set.

Gift cards and eGift cards can’t be returned or exchanged.